JmaX

Just yesterday we celebrated Daniel’s birthday. I shall not go into details of what we did, instead the focus of this post is on our visit to Heaven’s Loft at Orchard Central.
Honestly, I didn’t know Orchard Central has opened, even though the official launch is in July. Some shops have already opened, they include Celio*, Nike, Tonkichi, Ben & Jerry’s INSIDE Heaven’s Loft. The first thing I felt while inside Orchard Central, was that it felt like Clarke Quay’s Central… Crammed, maze-y, confusing, narrow, a very good place for kids to play hide-and-seek.
There are open-air verandahs on different levels of the building, offering a night-view of Orchard Central’s neighbours. The unique thing about such a view is that it’s never been seen before in that area, and there’s this tinge of emo-ness and melancholy that seems perfect for a scene right out of a drama serial (as according to Dayvid,” *drama-tone* 你要的钱我会还给你的，你还要什么？”).
It still too early to tell whether Orchard Central is going to be truly boring like how Clarke Quay’s Central is, or would it house a whole a fresh new chain of boutiques. Also, it seems that there’s going to be an indoor park on the 13th storey, that had better be a saving grace too.
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We visited Heaven’s Loft on the 8th floor (or maybe 7th).

I’m going to be very honest. I don’t like the decor there, I don’t like certain aspects of the service there, and the only saving grace is that Heaven’s Loft has a partnership with Ben & Jerry’s so ALL the desserts are from the Ben & Jerry’s stand in the cafe-restaurant itself.
Decor: The silver cushioned seats are hard and uncomfortable. The moving spaces in between tables are so narrow and crammed. The lighting is alright being low and UV-neon-ish. The ceiling design comprises uniquely angled and shaped mirror panels, with LCD screens showing the stage outside. I don’t see the point of having those LCD screens flat on the ceiling, it’s a pain for diners to look up vertically to see what’s on the screen so effectively no one would; if no one bothers to look up, those screens are going to be a waste of money and electricity.

Service: Standard politeness in speaking tone and behaviour of the staff is there. What drives me totally ANAL AND IMMENSELY ANNOYED is that THEY CLAIM THAT THEY DO NOT SERVE ICE WATER, OR EVEN JUST PLAIN TAP WATER, instead they could only provide hot water, or bottled water (which means paying for water). So all of us asked for a cup of hot water since that’s the only water that’s free. What’s further amusing is that while that’s what they claim, we could clearly see the bar guy serving kids from another table with a constant flow of plain ICED WATER. GLASS AFTER GLASS AFTER GLASS AFTER GLASS AFTER GLASS AFTER GLASS. SERIOUSLY WHAT THE FUCK!? That’s plain bias in the treatment of customers. A possible reason could have been because we only ordered from the dessert menu, which would mean from B&J’s and not from their kitchen. Even then I don’t see why they should differentiate like this since they have a partnership with B&J.
Let’s face the facts Heaven’s Loft: Firstly, obviously B&J is far more famous and is going to be the very reason why people would even step into a restaurant that is 7-8 storeys high, so if you continue to treat customers like that, people would rather visit B&J outlets the rest of town than your place. Secondly, with all your competitors throughout Orchard having signature dishes that people love, and serving free-flow of plain iced TAP water to customers, do you think you can survive being so stingy?
Heaven’s Loft? Seriously I don’t think Heaven is a place where people get angry, and get denied of plain tap water…
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Lousy service bitchings aside, we were the first customers to order the Vermonster at B&J @ Heaven’s Loft!!! That means a complimentary camera shot by the B&J crew and our picture will be on the B&J board there. LOL it’s hilarious, that they’re first Vermonster customers are a bunch of erm… people (if you get what I mean)!

20 scoops of icecream, toppings of nut, M&Ms, chocolate rice, candy flakes, brownies, cookies, cookie dough, chocolate fudge, caramel, a whole canister of whipped cream. I know, this is TOTALLY sinful!!!

THIS is what we call HEAVEN.
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Vvvvvvermonster KILL!